Try something new this year.

Rent a sustainable Christmas tree.

We are VERY excited to be adding sustainable, pot-grown rental trees to our Christmas Collection for 2020.

 

Every year, nearly 7 million Christmas trees enter landfill. We are PASSIONATE about reducing this, both through our Christmas tree recycling programme and now, for the super sustainably minded, our brand spanking new Christmas tree rental scheme. We have teamed up with a really special farm in Gloucestershire to give you the tree you want, with the care and love our planet deserves.

 

All our rental trees are Norway Spruce. Nordmann Fir is the tree of choice for cut trees, as they retain their needles well, but for living trees needle retention is not an issue (trees only drop their needles when they're dying!) and Norway Spruce look and smell fantastically Christmassy as well as having a smaller root system, which enables them to be practical for rental use. They are grown from seedlings on the farm and we consider it a real honour to be part of their growth and to help them on their journey to becoming Big Trees, instead of having a short life ending in a landfill graveyard.

It is important to be aware that rental trees are QUIRKY and full of CHARACTER. If you want a really bushy, straight, symmetrical or even-coloured tree, you will be better off with one of our cut trees

 

How does it work?

It's really simple.

Step 1

Rent a tree. Order online (a refundable deposit will be charged to ensure safe return of the tree) and either choose our handy delivery option or choose to pick your tree up from one of our pop up locations.  Don't forget to check out our stunning decorations, to give your tree the baubles it deserves...

Step 2

Water it.

Seriously, you need to water it EVERY DAY

Step 3

Return it. Select our collection option at checkout and we'll pick it up from you, or drop it back to one of our pop up locations. We'll take it back to the farm for some R & R until the next year.

Step 4

Rent the same tree again year after year, or choose a different one. The choice is yours.

A few things to remember...

Feeling hot, hot, hot! 

Christmas trees DO NOT like the heat. Keep away from the radiator and other heat sources at all times.

You're not the only one who likes a drink at Christmas...

These trees MUST be watered everyday to ensure their health and survival. If you are going away for Christmas, a rental tree is not for you. They require approx a pint of water every day. It's important to protect your floors and remember the pots have holes in the bottom! We can provide a saucer to avoid mishaps.

 

FREQUENTLY ASKED QUESTIONS

 

Ordering & Deposits

1. Why do I have to pay a deposit?

These trees have been carefully tended to throughout their lives so that they can grow big and strong. A lot of love and attention has been given to them and we need to know that anyone who is renting one will treat them with the respect they deserve. We also need to ensure the trees are returned after Christmas so they can go back to the farm for some R&R. 

2. Will I get my deposit back?

Absolutely, the deposit is fully refundable, so long as the tree is returned in good condition. This means the tree must not be dry, dying, broken, have been taken out of it's pot, had it's branches cut or be damaged. In this instance we would reserve the right to keep your deposit. It must also be ready for collection on the agreed date. Failure to return the tree would also result in losing the deposit. If you wish to have the same tree again next year, we will keep hold of your deposit to secure your tree for you. If you do not wish for us to keep your deposit, the tree will be given to someone else the next year. 

3. How soon can I order a tree? 

Straight away! Please note delivery and pickup dates begin from 12 December 2020 as the trees will not survive if they are inside for longer than approx 3 weeks. If you would like a tree from the beginning of December, you would be better off checking out our cut trees

4. Can I order more than one tree?

Yes, you can add more than one tree to your order and each tree can be a different size, however they all need to be delivered to the same address. If you have multiple delivery addresses, you need to place an order for each. For large orders, please contact us as we may be able to offer a discount.

5. Do you rent ornaments and lights as well?

No, not unless you wish to use our full decoration service, but we do have lights and ornaments for sale. Click here to check out our beautiful ornaments made from recycled glass and antique sari fabric. Please email us at orders@christmasonthehill.co.uk to find our more about our full decoration service.

6. Do you offer a full install & decoration service?

 

Yes, we do. Please email us at orders@christmasonthehill.co.uk for details. We have a choice of decoration services to include trees, wreaths, garlands, swags, lights etc.

 

7. Can I rent the same tree again next year?

Yes! Please let us know if you wish to have the same tree again when we collect it. We will keep hold of your deposit to secure the tree for you. We can then tag it and return it to you again next year. The trees have a great rate of survival, but occasionally they do not recover from the change in temperature. If your tree does not make it, we will let you know and help you find another one you will be happy with.  If you do not wish for us to keep your deposit, the tree will be given to someone else the next year. 

8. What if I don't like my tree?

Please let us know straight away and we will do our best to find you a replacement. If you want a refund instead of a replacement, the delivery/collection fees will not be refunded.

 

Trees & Tree Care

1. How do I look after my tree?   

 

HEAT - They do not like the heat. Please keep away from the radiator and other heat sources.

WATER - They must be watered everyday to ensure their health and survival. If you are going away for Christmas, a rental tree is not for you. They require approximately a pint of water every day and please don't forget the pots have holes in the bottom. We can provide a saucer to avoid mishaps.​ You may also wish to cover that bit of flooring for additional protection.

POTS - Our trees have been grown in their pots on the farm with undisturbed roots. Please do not remove them from their pots as they will probably not survive this. However, feel free to put the pot inside another pot or use a pot cover or similar if you want to bling it up a bit.

 

PRUNING - The farmer will hand-prune and fertilise the trees to keep them healthy. Please do not cut bits off the tree yourself.

 

DECORATING - Please do not put snow or glitter sprays or similar on the tree as this could harm it.  The tree will be returned to the farm where it is part of the wildlife ecosystem. Artificial sprays etc would be harmful to the wildlife which may try to eat it. However, please feel free to load your tree with as many lights and baubles as you can find! There's no such thing as too many! Please ensure all ornaments are lights are removed before returning the tree.

2. What sort of tree will I be renting?

All our rental trees are Norway Spruce. Nordmann Fir is the tree of choice for cut trees, as they retain their needles well, but for living trees needle retention is not an issue (trees only drop their needles when they're dying!) and Norway Spruce look and smell fantastically Christmassy, as well as having a smaller root system, which enables them to be practical for rental use. They are grown from seedlings on the farm and we consider it a real honour to be part of their growth and to help them on their journey to becoming Big Trees, instead of having a short life ending in a landfill graveyard.

3. Can I keep the tree outside?

Yes, so long as it is not on a driveway or street where it can be stolen or damaged. Remember that even if the tree is outdoors, you still need to water it every day!

4. What should I do if I notice there is something wrong with my tree?

Please call us immediately. We will help you figure out what is wrong and how to resolve the issue.

5. Are the sizes accurate?

 

We try to keep our tree sizes as accurate as possible, give or take 6 inches either way. When selecting the tree, make sure you have enough ceiling space as the trees cannot be cut at the top to make them fit.

6. How is the tree height measured?

 

The tree height is from the bottom of the pot to the top point of the tree. 

Delivery & Collection and Self Pick Up & Return

 

1. How much does delivery and collection cost?

 

Delivery and collection is £10 each way. This is because the trees are living plants and need to be handled with care - they can't just be thrown into the back of a delivery van!

2. Can I collect my tree instead of having it delivered?

Absolutely. We have a variety of dates available for you to collect your tree from one of our handy local pop up locations. Please choose the one that suits you best at checkout. Remember these trees are much heavier than cut trees, so you will need a car if you are picking it up yourself.

3. Can you bring the tree into the house for me?

No, I'm afraid not. Given the current situation with COVID-19, we will only be offering doorstep delivery.

4. Why is the tree netted?

This is to protect the tree during transportation. Please keep the netting and use it to cover the tree before returning it, if at all possible. 

5. What if I'm not going to be in for delivery/pickup?

You are welcome to choose a safe place, at your own risk. Just let us know and we will deliver/pick up accordingly.

 
 
 

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